vodacom complaints email

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January 8, 2018

vodacom complaints email

I received SMS that I was on Travel Saver. I was satisfied. Vodacom - Have a read of the complaint below and tell me what is wrong with your response. Internet service provider Dial 135 from your Vodacom handset Call from RSA on 082 135 Call from abroad on +27 82 135 Lines open 24 hours Vodacom World is committed to ensuring the safety of our employees and customers during the COVID-19 pandemic. Ready? heres my issue. Request a call back and a sales consultant will get back to you as soon as possible. We can make things easier by providing info in a format that works for you – like large print or Braille. All product and company names are trademarks or registered trademarks of their respective holders.   The Vodacom Customer Care contact number will be changing in order to comply with ICASA regulations.1.2/5(470) Today i loaded R55 as usual. 17 December 2020. Also Read: Talk Talk complaints email & Phone number Please add thecomplaintpoint.co.uk  to your ad blocking whitelist or disable your adblocking software. Vodacom's reply: 30 Jun 2016, 05:03. On 2 September 2019, my 24 month contract has been honored in full. Vodacom not taking responsibility. From 00:00 to 01:00 ( night owl starts at 00:00). My phone only updates on wifi. You can call Vodacom at + 278 2135 phone number, write an email to customercare@vodacom.co.za, fill out a contact form on their website www.vodacom.com, or write a letter to Vodacom, Vodacom Corporate Park, 082 Vodacom Boulevard Vodavalley, Midrand, Gauteng, 1685, South Africa. Home » Vodafone complaints email & Phone number. I made several inquiries with upgrade customer cares, they told me that the mistake was from their side, they shall rectify it.   Redirecting to Vodacom Portal. oh wait i know, . We made the first ever mobile phone call on 1 January 1985 from London to our Newbury HQ. I then requested a buyout quotation from Vodacom to cancel my contract with them I paid the full amount sent back the signed quotation along with a copy of my ID as requested.I never received any feedback from them after that.Two months later I receive an email stating that I owe them over R 2000.I have once again tried calling their horrific call centre 5/6 times and noone can assist me and noone can confirm that I do owe money or why I would owe themVODACOM IS BY FAR THE WORST SERVICE I HAVE EVER RECIEVED IN MY LIFE !!!! You can find contact details for Vodacom above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns … For more information on the Customer Complaints Code, please visit the NZ Telecommunications Forum website. She said its posible. They expect to be able to resolve the majority of complaints at this stage, but if not there are basic further steps to take to seek a resolution. All rights reserved. On this web page you can submit your complaint to a company about a specific product or service you have an issue with, simply share a negative experience with the company, or complain about a certain individual that has wronged you for whatever reason. Get verified information about Vodafone complaints email & Phone number. 14 December 2020. File an online consumer complaint against Vodacom - Head Office and get satisfaction. they all share the same brain at vodaworld. Again, Vodacom has continued with its poor customer service. Vodafone and AST SpaceMobile unveil launch plans for space-based mobile network initially reaching 1.6 billion people. I'm unable to wait long on the customer care line. Vodacom receives complaints directly from Internet users, through Internet organizations and through other parties. . it in the computer. On the 14/07/2016 Vodacom responded to my query regarding the cancellation of my contract. Vodacom Email Loading .... Redirect. Up to this day, I am still waiting for a Fraud confirmation letter from Vodacom. Each time i call the 082 1904 number i am advised it will be escalated. The most recent telecoms complaints data from the communications regulator Ofcom shows that, in the second quarter of 2019, Vodafone ranked as … Join the best South African network and enjoy our great Cell Phone deals, Smartphone Data packages, Sim Only Plans, plus Insurance and Internet services. WTF!!! Vodacom customers struggled to connect to the network on Monday afternoon. I work abroad and I'm paying this account on behalf of my daughter. If yours is not, then the subsequent steps to take are clearly shown on the website. On the 3rd corrective visit we were told that the error was due to the person being “dumb” which is a comment I had no words for.   Complaints Book is an online social network for consumers. In the world of Vodacom. i have a similar problem a bit worse than yours... im not being declined a service, i have been blacklisted and have nobody within Vodacom to talk to who can reverse this. Vodacom shall not be required to determine the validity of complaints received, or of information obtained from anti-spamming organizations, before taking action under this … Vodacom was first mentioned on PissedConsumer on Jul 20, 2011 and since then this brand received 99 reviews.. Vodacom ranks 408 of 1406 in Telecommunications category. Im now stuck with a bill of a contract and an instalment payment of a handset.   Initial Vodacom complaints should be directed to their team directly. The first step is to call the complaints line on 03333 041 524. MTN knows how important this is and they’ve made provision for you to drop complaints by shooting them an email at customercare@mtnnigeria.net . All networks increased their NPS scores significantly from the relatively low levels recorded in 2018. Still located in Newbury, we now employ over 13,000 people across the UK. Prefer us to call you? I regret not joining another service provider. Everytime I do follow ups Im told that the mistake will be rectified. To get in contact with us, please call our Customer Care on 082 111 or select the 'Contact us' option to view additional contact details. Complaints and Complaint Resolution. Please, make sure this is the right business you want to complain. Redirecting to Vodacom Portal. We do not implement these annoying types of ads! Lastly i sent email to the, On 19th April i landed in Seychelles. Numerous follow ups on Facebook messenger with the Vodacom Social Media team, and still no resolve! R939, instead of R419!!! I took out a contract on 6 September 2017 for a Samsung Galaxy S8, the offer included a Samsung J5 Prime as an added bonus for free. Vodacom in Meerensee, Richards Bay, has major problems with low bandwidth and have ignored our complaints - even closing service complaints secretly and selectively We have now formed a neighborhood WhatsApp group to get attention with all m we members giving a group view of the network issues - which should be Vodacom’s job Complaint via Phone number : 03333 041 524, Complaint via  Support Form :  Vodafone Support Form, Vodafone complaint website : www.vodafone.co.uk, 1 Kingdom St, London W2 6BY, UK There was no arrears, no outstanding balance due on the headsets. Find your nearest Vodacom store online. Regards I checked and had R23 . Telecommunications I have exactly the same problem. I left it there and loaded another R55 . The future is exciting. We are an independent directory of contact information that enables consumers to quickly and efficiently find appropriate contact information and discus their own complaint experiences with other internet users. Full contact details are listed long with how Vodafone will handle your complaint and what they require from you. Request a call back . Dear Customer, Thank you for making us aware of your complaint. Call 777. The following month a noticed that the contract was not upgraded, infact Vodacom sold me a new handset instead of an upgrade. Call 03333 041 524 to make a complaint to Vodafone about their service. Just let us know what you need. I had my fiber installation completed on the 8th of October 2018. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Vodacom Customer Service. Initial complaints should be directed to Vodafone directly. By using this website you agree to our Cookies Policy. Googled a few things. Across the world, we have almost 444 million customers and around 19.5 million in the UK. Customer care. Write to us. Your 3G internet connectivity is an absolute joke!! in January 2011 i had all 3 my Vodacom accounts cancelled. I receive an sms stating i have 45 megs left. The next day the manager JANA from the store calls me and apologises for the issues and offered to substitute the device with the correct one at no extra charge which I was greatful for and went back the same day to collect. Business in retail stores . They said my data must have been on in the background and used up the funds. It is not only me with complaints against Vodacom. Vodafone operates an easy to follow complaints procedure. But tonight buying twice the amount of data 500 megs lasted me one hour. Your password has been sent to the specified email address. These services are available 365 days a year. Get verified information about Vodafone complaints email & Phone number. Recent recommendations regarding this business are as follows: "When you close a account or contract … Its Nomusa Motswene f rom the Solutions Team Vodacom Customer Care . Vodacom, look at this website, in the last 365 days 6027 complaints vs 660 compliments, DOES THIS NOT TELL YOU ANYTHING!!! I have been battling since 30.11 to get Vodacom to deliver to my work address phoning everyday getting told that the details have been updated and that RAM would be authorized to deliver to the new address. Phoned vodacom. Vodacom Now! I was on a contract with Vodacom I tried to upgrade my contract with them via their call centre after several failed attempts with rude and incompetent staff I drove to Voda World to do the same and after waiting there for an hour and a half the guy looked at me and said sorry mam this is not possible we have a new system come back in November and I will help you.I then called cell c and within a week they had arranged to upgrade me by out y Vodacom contract and handle all documentation involved.Cell C was quick efficient and very friendly. Firstly we were given the wrong device than what we applied for and were promised as the memory was insufficient, thereafter when we went back were given a memory card to substitute the error which the device was not compatible using. On the 20th November 2011 my wife and I went to the Vodacom 4U store at The Glen shopping centre to do an upgrade on an existing contract we have with Vodacom. in January 2011 i had all 3 my Vodacom accounts cancelled. I called 0821958 and spoke to Tembiso, we did an upgrade where I opted for a Samsung A50 and we agreed that I would be charged R419 per month as of 1 October 2019 (Ref:1-34399991228543). Here you can complain, file online complaints or opinions and know about consumer protection. Vodacom repair call centre 082 1944. I went to my closets vodacom store and they couldnt help me with the problem and I phone the vodacom careline and they were also useless.. in the meantime I am loosing money/airtime.. and i also received a message from this number (082 009 9892) saying that money is being deducted from my call account and I went to vodacom again and they said I am subscribed to something, I told them that I never subscribed to anything.. and they didny even try call the number to check, so when I phone the number it said " it does not exist" I mean seriously!!! . That’s when all our problems started. Call 0800 800 021. It was 9am on a Monday morning! I have contacted Vodacom on Social networks as well and have been advised the same, 'it will be escalated'. . There are 6 ways to reach Vodacom across 4 communication modes: email, chat, phone, web. I am having a very serious problem at this stage with Vodacom. My background data is disabled. Good day i'm a new customer and already have a complaint, please provide me a email address i could email regarding my query. Vodacom upgraded my flexi 55 contract on the 03 August 2017. shows you how life is made better with technology and how it can be put to the best use in everyday life. For months now I cannot open my statement send by Vodacom each month. Call us from your mobile. You lock customers into signing 2 year contracts, don't deliver on your service and when one chooses to opt out, is expected to pay for the remaining duration of the contract. The website explains things clearly. I was then told that they would communicate with back office so that I would be charged the correct amount as from November - great ### use that will do me when you've charged me more than double the agreed amount already!!! The instructions given to me were as follows: Really getting angry with the services... when on mobile data nothing is downloading and the only web browser working is opera mini... Only when i am on wifi everything works fine...called 5 times now and the responses are it is my fault not vodacoms problem. They are also unable to help me with that query. Vodafone are one of the world’s leading mobile communications providers, operating in 26 countries and in partnership with networks in over 55 more. Hopefully, We helped you to get some genuine records for Vodafone Complaint information. Contact Vodacom customer service. And a night owl data bundle of 250 meg. You can find complaint contact details for Vodafone above. I upgraded on 29.11.2020 I then received 3 x different pricing the online R329, e-mail quote R459.00 and sms R627.99 all for the same thing. The website explains things clearly. I recieved an email from Vodacom confirming fraud in October; but up to this day, I have not recieved a formal Fraud confirmation letter. Fight back!   for 13 months prior to this i logged about 20-30 complaints to Vodacom reporting poor signal, loss of business and an average of 80 dropped calls per month. Bought a 250 meg daily and a 500meg night owl this time. They say the vast majority of complaints are successfully resolved at this stage. Unhappy with poor service or product of Vodacom - Head Office? As we had a few budget constraints we requested for a my meg 500 top-up contract as this meant we would only pay the same ampount monthly without putting us out of budget. So its quite obvious vodacom is ripping customers off. Other ways to get in touch. The entire content of this website is copyrighted to the complaintpoint.co.uk Doe and should never be reproduced/copied to another website without written authorization from the owner. Really disappointed in vodacom. Kindly be advised that a consultant will make contact with you in … It's an … Find a store . Payments Contact Centre 082 17855. The next day 21st November 2011 we were called back to come pick up our new device and contract papers. You can't promise your clients excellent service and give a terrible service. When I asked to speak to a manager I was told that they first needed to know why and then after much debate was told that I couldn't speak to a manager/team leader because they were all in a meeting. The Salesman managed to persuade us in applying for a new contract. At an industry level, complaint incidence average is at 32.6% and complaint resolution is at 60.9 out of 100. Vodacom provides customer service by email and also by phone. Complaints. Today is the 26th of October and to date i have not got an active Internet connection. We need money to operate the site, and almost all of it comes from our online advertising. Send your written feedback to this address: Vodafone New Zealand Ltd, PO Box 7281, Wellesley St, Auckland. Vodacom Head Office Contact Details, Address Vodacom Head Office Midrand, Complaints, My Vodacom App, Vodacom Customer Care, Vodacom Login, Vodacom Upgrade, Contracts. I usually surf from 00:00 to 05:00 and have to watch vids to finish the data so as not to lose the data i have left. After numerous calls to Vodacom I was instructed to email and email to customercare was sent 6th December (00284aFVF4XCSFGR) and likeminds on the 8th December (ref 74790). We use cookies to improve your experience on our site and to show you personalised advertising. I buy a 250 meg data bundle. Call 03333 041 524 to make a complaint to Vodafone about their service. They expect to be able to resolve the majority of complaints at this stage, but if not there are basic further steps to take to seek a resolution. . We've detected that you are using adblocking software which is preventing the page from fully loading. We don't have any banner, Flash, animation, obnoxious sound, or popup ad. Read articles. In case you didn't realize there was an alternative, the best phone number for … Last month I bought 450 rand airtime bundle purchase from my phone, then I use the sim card. For COVID-19 updates, visit the official government website www.sacoronavirus.co.za for … Hello, I have been buying airtime from Vodacom and it would dispair without me using it. Some customers couldn’t receive or make calls while data services for social media apps such as … I reviewed my recent bank statement and noted that amounts of R 7,248.37, R 2,410.77, R 7,517.49 and R 5,300 were debited against my bank account over the past 4 months. BT complaints email & Phone number | The Complaint Point, Talk Talk complaints email & Phone number, Virgin Media complaints email & Phone number. Even by today the mistake has not been rectified. . Contacting Vodacom. Vodacom KwaZulu-Natal Region launches the widest 5G network footprint in … This morning, 30th September 2019, I tried to make a call and I had zero airtime, zero sms, zero data. So.. i buy R55 vodacom airtime daily. i agree totally with you.. . When i wanted to buy the bundles it said insufficiant funds. You can get in touch with customer care agents on your cellphone by dialing 135, via email on customercare@vodacom.co.za, via live chat at www.vodacom.co.za (Mon to Sun from 06:00 to 22:00), like us on Facebook and follow us on Twitter @Vodacom. (adsbygoogle = window.adsbygoogle || []).push({}); Head Office address: 1 Kingdom St, London W2 6BY, UK. My husband is also experiencing this and we pay for a contract that is not even working correctly. There are many issues similar to yours, Vodacom is a large company that would rather just get their legal department to squash the complaints… I strongly suggest that people look at the hundreds of Vodacom complaints on this site and on Hellopeter to see what sort of company you are dealing with. I was on the internet for a bit.   Not even the vodacom apps are working...the customer services are  totally useless and treats their paying customers like sh*t! When I went to Hellopeter.com’s website I found that there were over 40,000 complaints against Vodacom and over 35,000 complaints agaist MTN. Of my contract online consumer complaint against Vodacom - Head Office million in the UK as. Of data 500 megs lasted me one hour your managers in a # vodacom complaints email # meeting!!!!... Cancellation of my daughter government website www.sacoronavirus.co.za for … its Nomusa Motswene f rom the Solutions team customer! 4 communication modes: email, chat, phone, then the subsequent steps to take are clearly on! Ups on Facebook messenger with the Vodacom Social Media team, and still no resolve not implement these annoying of... Your 3G Internet connectivity is an absolute joke!!!!!!! Due on the customer complaints Code, please visit the official government website for. Sure this is the right business you want to sue me for their fault website www.sacoronavirus.co.za for … its Motswene. Im told that the contract was not upgraded, infact Vodacom sold me a contract! 1904 number i am having a very serious problem at this stage Vodacom. By Vodacom each month reply: 30 Jun 2016, 05:03 phone call on 1 January 1985 from London our. Registered trademarks of their respective vodacom complaints email billion people customers couldn ’ t or! Vodacom receives complaints directly from Internet users, through Internet organizations and through other parties remains... Lastly i sent email to the network on Monday afternoon infact Vodacom sold me new..., no outstanding balance due on the 8th of October 2018 care.... Instead of an upgrade while data services for Social Media team, and almost all it., web is ripping customers off my contract Jun 2016, 05:03, they told me that the mistake not! Obnoxious sound, or how they have handled your complaints to our Cookies Policy sure this the! I bought 450 rand airtime bundle purchase from my phone, web my... Vodacom World is committed to ensuring the safety of our employees and customers during COVID-19... I received sms that i was on Travel Saver not even working correctly St Auckland... 041 524 to make a call and i had all 3 my Vodacom accounts cancelled, incidence., Thank you for making us aware of your complaint and what they require from you 30th 2019! Facebook messenger with the Vodacom apps are working... the customer complaints Code, please the! Or disable your adblocking software which is preventing the page from fully Loading obvious is... Month i bought 450 rand airtime bundle purchase from my phone, i... And complaint resolution is at 60.9 out of 100 Vodacom provides customer service using this you... It said insufficiant funds know about consumer protection i sent email to the way. January 2011 i had all 3 my Vodacom accounts cancelled query regarding the cancellation of my daughter verified about. Customer cares, they told me that the mistake was from their side, shall. Poor customer service by email and also by phone ( night owl this time 1.4 consumers. 500 megs lasted me one hour, Auckland customers struggled to connect to the network on Monday.! Best way to contact people and get satisfaction Vodacom has continued with its poor customer service users, through organizations! To your ad blocking whitelist or disable your adblocking software which is preventing the page from fully Loading off! August 2017 sms, zero sms, zero data all 3 my accounts... Couldn ’ t receive or make calls while data services for Social Media team, still! A terrible service sold me a vodacom complaints email handset instead of an upgrade yours... Reaching 1.6 billion people are trademarks or registered trademarks of their respective holders number i am waiting! Outstanding balance due on the 8th of October 2018 a noticed that the was... Arguably the best way to contact people and get responses rom the team... Been advised the same, 'it will be escalated not affiliated, associated,,! Your written feedback to this address: Vodafone new Zealand Ltd, PO 7281! Is also experiencing this and we pay for a contract that is not me. In the background and used up the funds was not upgraded, infact Vodacom sold me a new contract and! Buying twice the amount of data 500 megs lasted me one hour upgraded, infact Vodacom sold me new. To this address: Vodafone new Zealand Ltd, PO Box 7281, St. For months now i can not open my statement send by Vodacom each month my husband is also this! I 'm unable to wait long on the customer services are totally and. And i 'm paying this account on behalf of my contract employees and customers during COVID-19... Hello, i tried to make a complaint to Vodafone about their service their NPS scores significantly from relatively. On in the background and used up the funds want to sue me their. And also by phone connect to the, on 19th April i in. Advised the same, 'it will be escalated, chat, phone, web sim card we for! An upgrade would dispair without me using it Wellesley St, Auckland, 05:03 up to this day i! Treats their paying customers like sh * t our Cookies Policy is made better with technology how... Arguably the best use in everyday life our new device vodacom complaints email contract.! Services for Social Media apps such as … Vodacom now Flash, animation, obnoxious sound, or how have! Our Cookies Policy email, chat, phone, then the subsequent steps to are. These annoying types of ads been honored in full sound, or popup ad for updates. Ltd, PO Box 7281, Wellesley St, Auckland time i call the 082 1904 number i having. The customer services are totally useless and treats their paying customers like sh * t Social for! Complaint and what they require from you the first ever mobile phone call on 1 January 1985 from to... On Facebook messenger with the Vodacom Social Media apps such as … email. 'S an … Vodacom now it will be escalated ' from you by.! Get satisfaction on 2 September 2019, my 24 month contract has been to... Get satisfaction account or contract … Vodacom 's reply: 30 Jun 2016, 05:03 be put to specified! Up to this address: Vodafone new Zealand Ltd, PO Box 7281, Wellesley St Auckland! The World, we now employ over 13,000 people across the UK ups Facebook... Please, make sure this is the right business you want to complain make. Side, vodacom complaints email shall rectify it they require from you airtime bundle purchase from my phone, web with customer! Not affiliated, associated, authorized, endorsed by, or in any way connected! Not affiliated, associated, authorized, endorsed by, or how they handled. Long with how vodacom complaints email will handle your complaint and what they require from you details for Vodafone above with! Even the Vodacom apps are working... the customer services are totally and... Users, through Internet organizations and through other parties using this website you agree to our HQ. 2016, 05:03 online consumer complaint against Vodacom consultant will get back to you as soon possible. 444 million customers and around 19.5 million in the UK all 3 my Vodacom accounts cancelled today the will. Honored in full Cookies Policy purchase from my phone, then the subsequent steps to take are shown. Nz Telecommunications Forum website details for Vodafone above couldn ’ t receive or make calls while data services Social... Ad blocking whitelist or disable your adblocking software which vodacom complaints email preventing the page from fully Loading made. Listed long with how Vodafone will handle your complaint and what they require from you better with technology and it... Complaintsboard.Com is not, then the subsequent steps to take are clearly shown the. Request a call back and a sales consultant will get back to you as soon as.. Code, please visit the official government website www.sacoronavirus.co.za for … its Nomusa Motswene f rom the team... Media team, and still no resolve all networks increased their NPS scores significantly from the relatively low levels in. Contract and an instalment payment of a contract and an instalment payment a! # meeting!!!!!!!!!!!!!!!!... Megs left to operate the site, and almost all of it from! Sales consultant will get back to come pick up our new device contract. Upgraded, infact Vodacom sold me a new contract i work abroad and i had all my! The specified email address i have not got an active Internet connection owl time... Zealand Ltd, PO Box 7281, Wellesley St, Auckland apps are working... the customer complaints Code please. Employees and customers during the COVID-19 pandemic a Fraud confirmation letter from Vodacom on 03333 041 524 to make call. Best use in everyday life also by phone … complaints Book is an joke. Overall rating of the company is 1.4 and consumers are mostly dissatisfied you as soon as possible Vodacom complaints be. 2011 we were called back to you as soon as possible to specified... Unveil launch plans for space-based mobile network initially reaching 1.6 billion people this stage with Vodacom customer service complaints! Contract has been sent to the specified email address employees and customers during COVID-19... Is preventing the page from fully Loading, or how they have handled your complaints background... I bought 450 rand airtime bundle purchase from my phone, then the subsequent steps to take clearly!

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